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PrivacyPolicy

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Privacy Policy

 

Effective from : 10th May, 2024

Nidhi Saxena Makeover LLP, operating under the brand Beauty Veda (referred to as "We" or "Beauty Veda"), values your privacy and is committed to protecting your personal information. This Privacy Policy is designed to provide transparency into our privacy practices and principles, ensuring that you have a clear understanding of how we collect, use, store, and protect your information when you interact with our services, including our website, www.beautyveda.in (referred to as the "Website"), and our Mobile Application (referred to as the "App").We are dedicated to treating your personal information with care and respect. We have accordingly developed this Policy to protect your personal information and keep it confidential.

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1. Personal Information

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We thank you (Customer/User/You/Your) for registering with Notion Online Solutions Private Limited and/or Beauty Veda as its brand, (We/Us/Our/ Beauty Veda) on www.beautyveda.in (Website) as well as on our Mobile Application (App). Your agreement with us includes these user terms and conditions of use (Terms) and our privacy policy (together the Policies). If you don't agree with these terms, then please don't use our services (defined later). Please note that you will not be able to book services offered by Beauty Veda, if you have not clicked and accepted these terms.

1.1 We categorise information about you (collectively referred to as "Personal Information") as follows:

 

A. Profiling Information: When you register for our services, we may collect personal identity details such as your name, gender, age, address, and contact information. Additionally, we may gather information about your preferences, likes, dislikes, and lifestyle levels. If you opt for Facebook-aligned services, we may also collect publicly available information about your friends and their preferences.

B. Payment and Account Information: We collect and maintain your account history, including billing information, payment history, and communication records, in encrypted form on secure servers.

C. Service Usage: Details such as web requests, IP addresses, browser type, browser language, and date/time of requests. For bookings made via phone call, we may record calls for quality and training purposes.

D. Log information: Information such as your web request, IP address, browser type, browser language, date and time of request. In case of booking via call, Beauty Veda may record calls for quality and training purposes.

E. Transactional Information: Transactional history (other than banking details) about your salon/lehenga bookings or shopping activities.

F. Correspondence Information: Content, information about your correspondents, and the destination/origin of communications between you and any other person using our services, which include email communications, blog, chat room and discussion board communications, instant message communications, experts forum communications, fax mail communications, membership of mailing lists etc.

G. User IDs: Your usernames, passwords, email addresses and other security-related information used by you in relation to our services.

H. Stored Information: Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc. We only collect your personal Information to conduct our business and to enable us to deliver and improve our services.

 

1.2 Purpose of Collection:

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We collect Personal Information to manage our relationship with you, provide services, improve our offerings, and ensure compliance with legal and regulatory requirements.

Your information may be used for suggesting products, compiling statistical and demographical profiles, customizing services, monitoring service usage, and ensuring compliance with our Terms of Service. We do not and shall never for any reason whatsoever sell your Personal Information to any third party or otherwise trade on it. We will only disclose your Personal Information in accordance with this Policy. If we want to use it for any other purpose, we will obtain your prior written consent. If you decline to submit personal information to us, then we will unfortunately not be in a position to provide the Services to you. All the information provided by you to us is to an open, public environment or forum that may be accessed by third parties. It is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments. Information, which is disclosed publicly, is also shared with our affiliates, third party service providers, sponsors of competitions etc. unless expressly stated otherwise. We are not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.

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2. Right to Collect

By accepting the Terms of Service you agree that we may collect and store your Personal Information as long as you use our Services subject to the limitations set out in this Policy.

2.1 We collect your Profiling and Account Information for the following reasons:

A. We need your identity details, contact details, bank information and account history to manage our relationship with you and provide Services to you. We may use this information for suggesting products that you might like on our Website. We will only disclose this information as provided below.

B. We use certain of your information in an aggregated form to compile statistical and demographical profiles for our business and marketing activities. We may disclose such information about you, provided that the information is in an aggregated form that is not capable of being used or interpreted in such a manner as to identify you.

2.2 We collect and store your service usage and transactional information to:

A. Determine and verify the service charges payable by you and to administer our relationship with you.

B. Comply with any statutory or regulatory requirement.

C. Compile statistical and demographical profiles about you for our business and marketing activities and to customise our services to you. While we are entitled to use such information about you for our own internal business purposes without limitation, we will only disclose it in an aggregated form that is not capable of being used or interpreted in such a manner as to identify you.

D. Monitor your use of our Services for the purposes of ensuring compliance with our terms of service.

E. Surveys: We may from time to time conduct voluntary surveys of visitors to the Website to obtain aggregate demographic information about them. Such information may be compiled and shared in the aggregate with advertisers and other third parties.

2.3 We collect and store your correspondence information and personal identifiers to: A. Comply with our obligations under law. B. Monitor your use of our Services in order to ensure your compliance with our Terms of Service.

2.4 Any Personal Information which we collect and which we may use in an aggregated format ensuring you are not individually identified is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including (without limitation) the commercial sale thereof to third parties. Sometime we use "cookies" so that we can provide you with more customised information when you return to our Website. "Cookies" are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can set your browser to notify you when you are sent a "cookie", giving you the chance to decide whether or not to accept it. If you do accept a "cookie", you thereby agree to our use of any personal information collected by us using that Cookie. You may update your profiling information at any time on the Website. You acknowledge and agree that in the interests of improving personalisation and service efficiency, we may, under controlled and secure circumstances, share your personal information with our affiliates (an entity which is our subsidiary or holding company or a subsidiary of our holding company or an entity which controls, is controlled by or is under common control with us).

2.5 Physical safety/emergency alerts to send SMS: In addition, tracking information will be collected as you navigate through our Services, including, but not limited to geographic areas. In case of emergency, your mobile phone will send your GPS coordinates and an SMS, during the service, to our servers. Most GPS-enabled mobile devices can define one`s location to within 50 feet.

2.6 INFORMATION COLLECTED BY MOBILE APPLICATION: Our Services are primarily provided through the Mobile Application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.

When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:

A. Your preferred language and country site (if applicable)

B. The manufacturer and model of your mobile device

C. Your mobile operating system

D. The type of mobile internet browsers you are using

E. Your geolocation

F. Information about how you interact with the Mobile Application and any of our web sites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application over a given time period, the amount of time you spend using the Mobile Application, how often you use the Mobile Application, actions you take in the Mobile Application and how you engage with the Mobile Application

Information to allow us to personalize the services and content available through the Mobile Application

Data from SMS/ text messages upon receiving Device permissions for the purposes of (i) issuing and receiving one-time passwords and other device verification, and (ii) automatically filling verification details during financial transactions, either through us or a third-party service provider, in accordance with applicable law. We do not share or transfer SMS/ text message data to any third party other than as provided under this Privacy Policy.

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3. General Exceptions

If we are required to intercept, disclose, monitor and/or store your Personal Information: (a) by law; (b) to conduct our business; (c) to secure our systems; or (d) to enforce our own rights, we will do so in the manner as prescribed by law. Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage. In order to ensure that all our users comply with the Terms of Service, we may monitor your personal information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance. To ensure that the security and integrity of our Services are safeguarded, we may monitor your personal information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content. We may under certain circumstances procure an element of the services from a third party service provider. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your Personal Information that may be necessary for the procurement of services from the third party.

 

4. Collection Of Automation Information, Use Of Cookies And Other Tracking Devices

 

We employ cookies, web beacons, and other tracking technologies to gather information about your interaction with our Website/App for analytics, advertising, and service improvement purposes. Your continued use of our Website/App constitutes consent to the use of these technologies.

We use this information (including the information collected by our third party service providers) for Website/app analytics (including to determine which portions of our Website/app are used most frequently, what our users like/do not like), to assist us in determining relevant advertising (both on and off our Website/app), to evaluate the success of our advertising campaigns, and as otherwise described in this policy. Currently, we do not honour browser requests not to be tracked.

 

5. Third Party Ad Network

We engage in third-party ad networks to display advertisements on other platforms based on your interactions with our Site/App. These networks may use cookies and other technologies to measure ad effectiveness and personalize content.

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6. What Choices Do I Have Regarding Use of My Personal Information?

We may send periodic promotional or informational emails/SMS to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails/SMS about recommendations or other information we think may interest you, we may still send you emails/SMS about your Account or any Services you have requested or received from us.

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7. Refer To Friend

Our Website/app users can voluntarily choose to electronically forward a link, page, or invite to someone else by clicking "Refer to a friend." To do so, the user can send the link by email, WhatsApp, telegram or any other electronic means. The information is not used for any other purpose.

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8. Collection Of Personal Information From Social Networking Sites

You may log into our Website/app through your Facebook account. If you do so, you must enter the email address and password that you use for your Facebook account. We will ask that you grant us permission to access and collect your Facebook basic information (this includes your name, profile picture, gender, networks, user IDs list of friends, date of birth, email address, and any other information you have set to public on your Facebook account). If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public.

 

9. Security

We endeavour to comply with laws of other countries but cannot and do not warrant that we do. We do everything we reasonably can to protect your rights of privacy on systems and the Website controlled by us, but we are not liable for any unauthorised or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Website. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours. This policy if effective as on the date mentioned hereinabove. We at our sole discretion may change any or all of the terms of this policy by updating this document from time to time. To make sure you are aware of any changes, please review this policy periodically. If you have any questions regarding this policy, please feel free to drop us a line at thebeautyvedasalon@gmail.com

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10. Changes to the Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.

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11. Background And Key Information

(a) About this Policy: This policy is for the people who access or avail the services. To clear the doubts, in this policy, references to "you" are an end user that uses the platform.
When you use this platform, you give your consent to access, assort, stockpile and utilize your information as described by you and gathered by us.

(b) Review and Updates: We suggest you keep reviewing this Policy regularly as we continue to update our Privacy Policy as per the needs. To avoid any discrepancies, make sure that all the personal data provided by you is current and accurate.
If there is a change in your personal data, please let us know to maintain a smooth and lasting relationship with us.

(c) Third-Party Services: This platform may contain links to third-party applications, websites, and services. By clicking on those links, you give your consent to a third party to collect and use your personal data.
We don’t endorse or control these Third-Party Services. So, we are neither sure nor accountable for their privacy policy.
We suggest you read the privacy policy of third-party service providers anytime you access or switch to a third-party platform from our platform.

(d) Our Partner App uses background location information to share the partner’s location to the customer, so that the customer can track the service provider in real time.

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12. Data Retention

In accordance with our privacy policy, you give your consent to collect, use, store and share your personal data with our affiliates or other third-party service providers. We may use information and data pertaining to providing services, analytics, trend identification, and statistics to further enhance our services' efficiency. We may use your personal data for the provision of beneficial schemes, new offers, as well as for user experience enhancement.
Subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose your personal data in connection with criminal or civil proceedings. Even if you discontinue accessing the services or terminate your account, we may use the data to comply with our legal rights and obligations.
Beauty Veda reserves the right to share the data with relevant agencies or bodies when needed. It will not be considered an infringement of the right to Privacy.

 

13. Account and Personal Data Deletion:

You have the option to delete your account and associated personal data stored with Beauty Veda . To initiate this process, kindly send an email to thebeautyvedasalon@gmail.com . Please be aware that Beauty Veda may require up to 10 (ten) working days to complete your request. Upon deletion of your account, access to all Services will be terminated. It is important to note that transactional data generated on the Platform will be retained in accordance with applicable laws.

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14. Unauthorized Access

 We take security of our users information seriously and strictly prohibit any unauthorized attempts to access, disrupt or interfere with our website, servers or any associated networks. Any attempt to hack, exploit vulnerabilities or engage in any malicious activities that compromise the integrity of our systems will be considered a violation and may result in legal action. We reserve the right to cooperate with law enforcement authorities and pursue legal action against anyone involved in hacking or attempting to compromise the security of our website, systems or data.If you have any concerns or suspect any unauthorized access, please contact to us at the beautyvedasalon@gmail.com

 

15. Device Info Collection

We collect only necessary information about your app usage, such as unique identifiers such as (GAID & UUID) and other device data. This information may be stored by, accessed by and shared with third party vendors, and used for advertising, analytics and notification purposes. We strictly follow our Privacy Policy to access and process your information.

 

16. Grievance Redressal

(a) You may contact our designated Grievance Redressal Officer with any complaints or queries relating to the Services or these Terms and conditions:

Name: Nidhi Saxena
Designation: Owner
Operations Email Address: beautyvedasalon@gmail.com

 

(b) We shall ensure that your complaint is resolved within the timelines advised by applicable laws.

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Terms & Conditions

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Terms & Conditions

 

DISCLAIMER: PLEASE TAKE NOTE THAT ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE WWW.BEAUTYVEDA.IN   MOBILE APPLICATION OR PURCHASES MADE OTHERWISE FROM NIDHI SAXENA MAKEOVERS LLP INDICATES YOUR AGREEMENT TO THESE USER TERMS AND CONDITIONS OF USE SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

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1. Electronic Record

1.1 The present document shall constitute and be deemed to be electronic record as defined and in accordance to the provisions of the Information Technology Act, 2000 and the rules made there under, applicable to electronic record, as well as any amended provisions including but not limited to legislations stipulated in various statues relating to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1.2 This document is being published on www.beautyveda.in and its Mobile Application in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011.

 

2. Introduction

2.1 We thank You (Customer/User/You/Your) for registering with NIDHI SAXENA MAKEOVERS LLP and/or Beauty Veda as its brand, (We/Us/Our/Beauty Veda) on  www.beautyveda.in  (Website) as well as on our Mobile Application (App). Your agreement with us includes these User Terms and Conditions of Use (Terms) and our Privacy Policy (together the Policies). If You don't agree with these Terms, then please don't use our services (defined later). Please note that You will not be able to book services offered by Beauty Veda , if You have not clicked and accepted these Terms.

2.2 By agreeing to these Terms, You hereby agree to the following: (i) That You are at least 18 years of age or older to consent to these Terms. (ii) That You have the power to enter a binding contract with Us and are not barred from doing so under any applicable laws. (iii) That any registration information that You submit to Us is true, accurate and complete, and You agree to keep it that way at all times.

 

3. Membership Eligibility

Use of the Website and/or the App as well as other services provided by Beauty Veda are available only to persons who can enter into a legally binding contract under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website/App or place orders telephonically. If You are a minor i.e. under the age of 18 years, You shall not register as a member of the Website/App and shall not transact or use the Website/App or avail any Services. It is however clarified that whilst registering as a member of the website or placing any order telephonically, Beauty Veda shall solely rely upon the information provided by You and representations made. In the event the information provided is found to be incorrect, You undertake to indemnify Beauty Veda and hold Beauty Veda harmless against any third party civil or criminal claim.

 

4. User Account, Password and Security

For any purchases to be made through the Website/App directly it is mandatory for You to become a member. Upon registering Yourself, You will receive a One Time Password (OTP) and account designation upon completing the Website/App's registration process. Every time You log in, You will require Your handheld telephonic device to complete the log in. Each time You log in, You will be assigned an unique OTP. You are responsible for maintaining the confidentiality of the OTP and account, and are fully responsible for all activities that occur under Your account. You agree to (a) immediately notify Beauty Veda in case of any unauthorized use of Your account or any other breach of security, and (b) ensure that You exit from Your account at the end of each session. Beauty Veda cannot and will not be liable for any loss or damage arising from Your failure to comply with this clause.

 

5. Use of Our Services

5.1 You understand and agree that by registering with Beauty Veda, You will be able to opt for wellness, grooming and beauty services (Service) within the premise. Beauty Veda is only an aggregator/marketplace for cosmetic shopping and Lehengas of different caliber.

5.2 The rates that apply to our technicians are basis their skill and training, depending on which our salon professionals charge for their services. However, the ratings for all our technicians are dynamic and driven by customer feedback and are therefore subject to change from time to time.

5.3 At Beauty Veda, all appointments are booked online through our App or telephonically and are subject to the availability of salon professionals and service slots. In the event You have booked an appointment, and our salon professionals fail to serve you on time, every attempt will be made to inform You of such delay. However, our maximum liability under any and all circumstances shall be limited to rescheduling the appointment to the next convenient available time slot.

5.4 The products and services available on the Platform, and the samples, if any, that Platform may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.

5.5 In case any products or beauty services purchased/received/availed cause side effects or doesn’t suit you, please note that Beauty Veda is in no manner responsible for any manufactural side-effects or service provider and manufacturer or service provider of the product or service shall be solely responsible for such side effects and consumer complaints. You should carefully read the individual terms and conditions in relation to the products and beauty services and consult a specialist before the use of the same.

 

6. User Account

6.1 By choosing to opt for a home service a service You understand and agree that while our aim is to deliver a great service experience every time, there are certain obligations on You as Customer as well. i. You shall be liable to make complete payment for all Services availed as per the invoice presented to You after use of Services which shall include service fees, product costs and statutory taxes. ii. You shall ensure that there is no misuse, soiling and/or damaging of any of the devices/products (technical and/or non-technical) used by the technicians. iii. You shall not at anytime ask the technician to commit/omit doing any act that is contrary to the model adopted by the technicians in course of rendering Services. Our salon professionals have the right to refuse a service request from the Customer for any reason whatsoever. In case of any grievance in this regard, You are advised to kindly contact our customer care for complaints and assistance.

6.2 Beauty Veda endeavors to provide a comfortable and flawless experience to all its customers. However, in case of any loss or damage suffered by the Customer arising directly out of the technician's fault and solely attributable to the negligence of the technician in the course of rendering Services, the total liability of Beauty Veda shall in all cases be limited to an amount not exceeding Rs 10,000/- (Rupees Fifteen Thousand Only) subject to a detailed inquiry and inspection by Beauty Veda. Beauty Veda shall not be liable for any damages of any kind arising from the use of the Services in case such damage is incidental, punitive, and consequential.

6.3 Beauty Veda encourages all its customers to take full responsibility of their belongings. In case any items or belongings of the Customer is found to be missing post availing Services, the Customer shall have to notify Beauty Veda within twenty-four (24) hours from the time of availing such Services. Beauty Veda shall try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same.

6.4 If the Customer suspects any wrongdoing (legal or illegal) or has any complaint in respect of the Services or regarding the technicians, the Customer is encouraged to inform Beauty Veda of the same in writing within 24 hours of using the Services of Beauty Veda. Beauty Veda shall not be liable for the conduct of its Salon technicians. The company reserves the right to communicate with you via various channels, including but not limited to phone calls, emails, text messages, and other modes of communication.

6.5 Cancellation of Services: In the event the Customer has booked a service on the App and made an payment for same, Beauty Veda shall send a message using Short Messaging Service (SMS)/Whatsapp/Call to the designated contact number of such Customer, confirming such Services and acknowledging such payment. In the event the Customer cancels the appointment, once the payment for the same is made, the Customer shall have the following options for refund: i. Refund of entire amount paid, in to the designated bank account of such customer. This may take up to 14 working days depending on the bank of the customer.

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7. Intellectual Property Rights

7.1 Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Beauty Veda owns all Intellectual Property Rights to and in the Website/App, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that You shall not use, reproduce or distribute any content from the Website/App belonging to Beauty Veda without obtaining an express authorization from Beauty Veda.

7.2 Notwithstanding the foregoing, it is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which You may upload, transmit or store when making use of our Services. However, with regard to the product customization Service (as against other Services like blogs and forums) You expressly agree that by uploading and posting content on to the Website/App for public viewing and reproduction/use of Your content by third party users, You accept as the User whereby You grant a non-exclusive license for the use of the same.

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8. Indemnification

You agree to indemnify, defend and hold harmless Beauty Veda from and against any and You shall indemnify and hold harmless Beauty Veda, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights of a third party.

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9. Pricing

Prices for products and Services are described on our Website/App and are incorporated into these Terms by reference. All prices are in Indian rupees and are subject to change at the sole discretion of Beauty Veda without prior notice to the Customer.

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10. Termination

10.1 Beauty Veda may de-register You from its platform and/or terminate Your use of the Website/App or its Services if it believes, in its sole and absolute discretion that You have breached, violated, abused, or unethically manipulated or exploited any of these Terms.

10.2 Notwithstanding anything mentioned in 9.1 above, these Terms will survive indefinitely unless and until Beauty Veda chooses to terminate them.

10.3 If You or Beauty Veda terminates Your use of the Website/App or any Service, Beauty Veda may delete any content or other materials relating to Your use of the Service and Beauty Veda will have no liability to You or any third party for doing so.

10.4 You shall be liable to pay for any Service or product that You have already ordered / used till the time of Termination by either party whatsoever.

 

11. Governing Law

This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. In the event of dispute between the parties pertaining to these Terms as well as for any Service/product sold by Beauty Veda through the Website/App or for bookings made telephonically, the same shall be subject to the exclusive jurisdiction of the of the courts at Delhi

 

12. Severability

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

 

13. Amendment

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms at any time without any prior notification to user(s) and the amended and revised Terms shall be effective forthwith. Your continued use of our Services will signify Your deemed acceptance of the revised Terms.

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